Table of Contents

Foreword vii

Preface to the Second Edition ix

Preface to the First Edition xiii

Part I The Landscape for Performance Dashboards 1

Chapter 1 What Are Performance Dashboards? 3

Chapter 2 The Context for Performance Dashboards 23

Chapter 3 Assessing Your Organizational Readiness 43

Chapter 4 Assessing Your Technical Readiness 57

Chapter 5 How to Align Business and IT 81

Part II Performance Dashboards in Action 99

Chapter 6 Types of Performance Dashboards 101

Chapter 7 Operational Dashboards in Action 123

Chapter 8 Tactical Dashboards in Action 139                                                                                                                 

Chapter 9 Strategic Dashboards in Action 157

Part III Critical Success Factors: Tips from the Trenches 179

Chapter 10 How to Launch, Manage, and Sustain the Project 181

Chapter 11 How to Create Effective Performance Metrics 197

Chapter 12 How to Design Effective Dashboard Displays 223

Chapter 13 How to Architect a Performance Dashboard 251

Chapter 14 How to Deploy and Integrate Dashboards 273

Chapter 15 How to Ensure Adoption and Drive Positive Change 293

Index 309

About the Author

Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at weckerson@gmail.com.