Table of Contents

1. Background and context

• The concept of information culture
• Underlying theory
• The information culture assessment framework
• Why information culture?
• Summary and conclusions
• Notes
• References

2. The value accorded to records

• Cultural influences
• Attitudes and behaviours
• Records management infrastructure
• IT usage: The EDRMS challenge
• Assessment techniques
• Next steps
• Summary and conclusions
• Note
• References

3. Information preferences

• Words or pictures?
• Sharing information
• Assessment techniques
• Next steps
• Summary and conclusions
• References

4. Language considerations and regional technological infrastructure

• Language as a social fact
• Dealing with your organization’s broader technological context
• Assessment techniques
• Next steps
• Summary and conclusions
• Note
• References

5. Information-related competencies

• The training imperative
• Information-related competencies
• Assessment techniques
• Next steps
• Summary and conclusions
• References

6. Awareness of environmental requirements relating to records

• Researching recordkeeping requirements
• Other requirements
• How to do it
• Organizational policy
• Assessment techniques
• Next steps
• Summary and conclusions
• Notes
• References

7. Corporate information technology governance

• Information governance
• Information architecture
• Security
• Cloud computing
• Assessment techniques
• Next steps
• Summary and conclusions
• References

8. Trust in recordkeeping systems

• Trust and trustworthiness
• Audit
• Mistrust
• Ethical practice
• Assessment techniques
• Next steps
• Summary and conclusions
• References

9. Bringing it all together

• Soft systems methodology
• The genre approach
• Assessment techniques
• Next steps
• Summary and conclusions
• Note
• References

About the Author

Gillian Oliver is an academic at the School of Information Management, Victoria University of Wellington, New Zealand. Her PhD is from Monash University, Melbourne, Australia. Her research interests centre on organisational culture, and the influences this has on the way that information is managed. She is the author of Organisational Culture for Information Managers (Chandos, 2011) and a Co-editor in Chief of Archival Science.
Fiorella Foscarini holds a PhD in archival studies from the University of British Columbia, Vancouver, Canada. Prior to joining the Faculty of Information at the University of Toronto, she worked as senior archivist for the European Central Bank. In her teaching and research, she uses archival science, diplomatics and genre theory, as well as ideas of organizational culture and information culture to investigate how records are created, managed, and preserved in organizations.

Reviews

Oliver and Foscarini have used their wealth of experience in the countries in which they have lived and worked (th UK, the USA, Canada, NZ, Germany and Italy) to inform this interesting and thought-provoking work which I recommend to practitioners in the information and records management world.
*Archives and Records*

The authors' aim is twofold: 1) to identify "the messy and difficult issues which are inevitable when we attempt to manage records in organization", and 2) to address those issues. Their practical experience with archives and records management as well as their theoretical knowledge enables them to present theoretical basics and write a handbook for developing records management procedures and practices in organizations...The structure of the book and each chapter is very clear and systematic. The introductory paragraph explains the content of the chapter. Each chapter ends with a summary, a section of next steps, notes and references. Numerous clear and non-intrusive cross-references avoid overburdening the reader and the text with explanations.
*Library Review*

Oliver and Foscarini have produced a very useful manual for the analysis of a nebulous and often misunderstood concept of 'information culture'. The book's real value is its potential to equip the records manager with a deeper awareness of the constraints and motivators that shape people's attitudes toward information and recordkeeping and thus provide the foundation upon which properly targeted actions and strategies can be formulated.
*Archives and Manuscripts*