Table of Contents

• Acknowledgments
• Surviving in SAP Projects
• Why Are SAP Implementations So Difficult?
• Levels of Preparation Required
• What this Book Will Do for You
• Factors Critical to Success
• How the Book Will Be Organized
• How an SAP Implementation Changes Business
• Modifying Major Business Processes
• Building New Skills in the Project Team
• Transforming SAP into a Company Asset
• The ASAP Methodology
• ASAP Components
• Phase One: Project Preparation
• Phase Two: Business Blueprint
• Phase Three: Realization
• Phase Four: Final Preparation
• Phase Five: Go-Live and Support
• Quality Gates
• Types of SAP Projects
• Full-Scale Implementation Projects
• Upgrade Projects
• Pre-Built Package Projects
• Start-Up Logistics
• Project Preparation Timeline
• Project Meeting Schedules
• Headcount Forecasting and Ramp-Up Planning
• Initial Planning for Integrator Selection
• Project Procurement
• Space Planning for Project Activities
• Preliminary Project Budgeting
• Systems Integrator Selection and Contracting
• Integrator Selection
• Integrator Contracting
• Integrator Onboarding
• SAP's Role in the Project
• Consultant Resources
• Custom Development
• Software Fixes
• Training
• Technical Services
• Value Management
• Project Planning
• Defining the Project Schedule
• Setting Top-Level Requirements
• Achieving Cost Savings
• Knowledge Management
• Documentation
• Knowledge Management Strategy
• Project Organization
• High-Level Project Organization
• Program Management
• Functional Workstream Leads
• Horizontal Workstreams
• Project Governance
• Project Charter
• Oversight and Guidance
• Risk Management
• Team Rewards and Recognition
• Building the Right Project Team
• Team Recruitment and Selection
• Onboarding the Project Team
• Delivering Project Results
• Roll-Off and Reintegration
• Business Blueprinting
• Blueprinting Sessions
• Design Documentation
• Localization
• Closing the Business Blueprinting Phase
• Realization
• Transition to Realization
• Organizing for Realization
• Project Management
• Configuration and Custom Objects Build
• Configuration and Custom Development
• Security Design
• Systems Testing
• Structure of Systems Testing
• Systems Testing Processes
• Using Testing Systems
• Systems Test Entrance and Exit Criteria
• Data, Reports, EDI, and Security and Internal
• Data
• Report
• Electronic Data Interchange
• Security and Internal Controls
• Building System Environments
• The SAP Landscape
• Environment and Client Structure
• Infrastructure Build and Test
• Performance and Failover Testing
• Change Management
• Business Transformation
• Change Impacts
• Stakeholder Management
• Organizational Design
• Project Communication
• Continuous User Training
• Course Development
• Trainer Preparation
• Training Delivery Logistics
• Post-Go-Live Processes
• Cutover Planning
• Cutover Processes
• Go-Live Authorization
• Go-Live and Hypercare
• Final Go-Live Processes
• Hypercare
• Sustainment
• The SAP Center of Excellence
• Sustainment Governance
• Continuing Company Projects
• The Author
• Index

About the Author

Gerald Sullivan has a 25-year background in implementations. He has operated from the systems integrator side, but most of his experience has come from managing very large-scale SAP projects for implementing companies. Industries involved include life sciences, consumer-packaged goods, electronics, and financial services. His past experience as a professor in graduate schools of management and as a quality improvement executive contribute to a unique perspective and broad contextual knowledge of the challenges of implementation. He has a doctorate from the University of Wisconsin at Milwaukee. Dr. Sullivan is the president of SAP Global Consultants, a consultancy offering project management advisory services to implementing companies. He can be reached at jerry@sapglobalconsultants.com.