Table of Contents

Introduction 1

Part I: Acquiring the Keys to Mediation Success 7

Chapter 1: Achieving Success as a Mediator 9

Chapter 2: Choosing the Right Niche 21

Chapter 3: Training for Your Chosen Market and Niche 35

Part II: Becoming a Master Mediator 61

Chapter 4: Navigating the Mediation Process 63

Chapter 5: Mediating with and without Lawyers 83

Chapter 6: Exploring Different Mediation Styles 97

Chapter 7: Honing Essential Mediation Skills 115

Chapter 8: Employing Conflict Dynamics to Resolve Any Dispute 135

Part III: Improving Your Success Rate 157

Chapter 9: Establishing and Maintaining Control 159

Chapter 10: Transitioning from Adversarial Negotiation to Collaborative Mediation 173

Chapter 11: Capitalizing on Your People Skills 187

Chapter 12: Problem-Solving Like a Pro 201

Chapter 13: Breaking through Impasse 219

Chapter 14: Closing and Memorializing the Parties' Agreement 245

Part IV: Launching Your Own Mediation Practice 255

Chapter 15: Building Your Business from the Ground Up 257

Chapter 16: Marketing Yourself and Your Business Online and Off 273

Chapter 17: Growing Your Business through Client Retention and Community 289

Part V: The Part of Tens 303

Chapter 18: Ten Practices of the Super Mediator 305

Chapter 19: Ten Major Mediating Mistakes and How to Avoid Them 311

Chapter 20: Ten Tips for Busting Impasse 317

Index 323

About the Author

Victoria Pynchon is a mediator, author, speaker, negotiation trainer, consultant, and attorney with 25 years of experience in commercial litigation practice. Joe Kraynak is a professional writer who has contributed to numerous For Dummies books.