Table of Contents

1.The Nature of Conflict.


Assessment.



Acknowledgment.



Attitude.



Action.



Analysis.



Third-Party Intervention.



Explaining: The Rhetoric of Apology.



2.The Languages of Conflict Management: Oral Strategies for a Supportive Communication Climate.


Descriptive Speech.



Problem Orientation.



Spontaneity.



Empathy.



Equality.



Provisionalism.



3.The Languages of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment.


What Is Nonverbal Communication?



Types of Direct Nonverbal Communication.



Paralanguage.



Nonverbal Communication Strategies for Conflict Management.



4.Gender Differences: The Impact of Communication Style on Conflict Management.


Assessment.



Acknowledgment.



Attitude.



Action.



Analysis.



5.Cross-Cultural Awareness in Conflict Management.


Assessment.



Acknowledgment.



Attitude.



Action.



Analysis.



6.How Writing Styles Can Create Conflict.


Assessment: A Matter of Conceptualization.



Acknowledgment: Reception.



Attitude: Transmittal.



Action.



Analysis.



7.Conclusion.


References.


Author Index.


Subject Index.