Table of Contents

Introduction The Role of IT Knowledge Management Research Methodology Case Study: Software & IT Company Case Study: Research & Technology Organization Case Study: Automotive Sales & Service Analysis and Discussion Conclusions

About the Author

JAMES CALLAGHAN is Senior Consultant, Business Innovation Services, IBM UK. He has worked in a number of eBusiness Analysis roles for BT and completed a Ph.D. in the area of the current book at the Judge Institute of Management Studies, University of Cambridge.