Table of Contents

Foreword.
Acknowledgements.


Introduction.


PART I: UNDERSTANDING MOBILITY.


1. The Nokia Journey.


An Unhappy CIO.


Starting Down the Path.


Why Mobilize Your Business?


2. What Is a Mobilized Business?


Perspectives on Mobility.


Evolving Toward a Mobilized Business.


The Executive?s View of a Mobilized Business.


3. The Skeptics Speak: Challenges to Mobility.


Understanding the Voice of the Skeptic.


A Coordinated Response.


4. Identifying the Benefits of Mobility.


Finding a Precedent.


General Business Benefits.


Pitching the Benefits of Mobility.


Summary.


PART II: PREPARING FOR A MOBILE BUSINESS.


5. Getting to Know Your Workforce.


Understanding Levels of Mobility.


Which Workers Are the Most Mobile?


Understanding Mobile Worker Expectations.


6. Mobilizing Business Processes.


Identifying Business Processes for Mobilization.


Profiling Real-World Examples.


Summary.


7. Choosing Mobile Technology Enablers.


Mobile Devices.


Mobile Device Management.


Connectivity.


Tools and Applications.


Security.


8. Optimizing the Mobile Workplace.


What Is Place?


Working in Public and Low Influence Places.


Working at Home.


Working at Nokia Locations.


The Skeptics Speak.


9. Managing a Mobile Workforce.


How Mobility Affects Workforce Management.


Social Aspects of Mobility.


PART III: WORK GOES MOBILE.


10. Building Business Cases for Mobility.


Unique Characteristics of Mobility Solutions.


A Method for Developing Mobility Business Cases.


Comparing Mobility Solutions.


11. Getting Started.


Stages of Mobility Evolution.


Infrastructure and Technology Enablers.


Horizontal Applications.


Vertical Applications.


New Ways of Doing Business.


First Steps.


Afterword.


Mobility in Practice: Nokia?s Workforce Speaks.


Glossary.


Index.


For More Information.


About the Authors.

About the Author

Michael Lattanzi has spent the majority of his career in
creative thought leadership roles, which contributes to his strong
ability to sense trends and identify successful business paths.
After joining Nokia in 2001, he led the establishment of
Nokia?s mobility strategy and the development of its mobility
master plan. He currently works as a practice manager in
Nokia?s Enterprise Solutions business group, advising clients
on mobility issues ranging from challenges and benefits to how they
can develop their own mobility strategy. According to Mr. Lattanzi,
?The coolest thing about mobility is the sense of freedom it
creates?you balance your own work and personal time.?
He firmly believes that mobility will progressively transform the
business world in coming years, and that is why he chose to share
his experience in developing mobility strategies by co-authoring
Work Goes Mobile.
Antti Korhonen has had the privilege of actively
participating in Nokia?s mobility initiative practically from
its inception. He was deeply involved in the initial vision work
that precipitated Nokia?s decision to develop and implement a
comprehensive business mobility strategy at the beginning of the
21st century. Since then, says Mr. Korhonen, ?It has been
quite a journey.? Mr. Korhonen has spent eight years at
Nokia, working in the Networks and Mobile Phones business groups,
the head office, and the IT organization. Most recently, he has
been in Singapore running a regional arm of Nokia?s Mobility
Office. Because he is married with two children (and has one on the
way), Mr. Korhonen appreciates the flexibility that business
mobility gives him: ?I can balance my workload, hours, and
where I work to get the most out of my work and family
life.?


Vishy Gopalakrishnan is a practice manager in
Nokia?s Enterprise Solutions business group. Prior to joining
Nokia, he worked at Capgemini as the mobility solutions manager for
the Americas. His responsibilities included everything from
defining the solution portfolio to developing alliance
relationships to consulting with clients. His experience at
Capgemini includes consulting with Global 1000 organizations across
several industry sectors on IT strategy, IT governance, IT
operations, and technology architecture. Prior to Capgemini, Vishy
worked in Motorola?s Cellular Infrastructure Group. Vishy
believes that Work Goes Mobile focuses on where mobility can take
us in the next few years. ?But,? he adds,
?we?re just at the beginning of a huge transformation
in the way we work, play, and live. Mobility, along with other
social and technological forces, is leading that
transformation.?


Cover image © Creatas.