Table of Contents

Preface
Acknowledgements

PART ONE: Private Life
Exploring the Managed Heart
Feeling as Clue
Managing Feeling
Feeling Rules
Paying Respects with Feeling: The Gift Exchange

PART TWO: Public Life
Feeling Management: From Private to Commercial Uses
Between the Toe and the Heel: Jobs and Emotional Labor
Gender, Status, and Feeling
The Search for Authenticity

APPENDIXES:
Models of Emotion: From Darwin to Goffman
Naming Feeling
Jobs and Emotional Labor
Positional and Personal Control Systems

Notes
Bibliography
Index

About the Author

Arlie Russell Hochschild, a professor of sociology at the University of California, Berkeley, is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper’s, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons

Reviews

"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise." --"San Jose Mercury News