Table of Contents

Acknowledgments.
About This Book.


How to Use This Book.


Introduction (Louis Carter, David Ulrich, Marshall
Goldsmith).


1. Agilent Technologies, Inc.


2. Corning.


3. Delnor Hospital.


4. Emmis Communications.


5. First Consulting Group.


6. GE Capital.


7. Hewlett-Packard.


8. Honeywell Aerospace.


9. Intel.


10. Lockheed Martin.


11. Mattel.


12. McDonald?s Corporation.


13. MIT.


14. Motorola.


15. Praxair.


16. St. Luke?s Hospital and Health Network.


17. StorageTek.


18. Windber Medical Center.


19. Conclusion: Practitioner Trends and Findings.


About the Best Practices Institute.


About the Editors.


Index.

About the Author

Louis Carter is the founder and CEO of the Best Practices
Institute, which provides services in the design, development,
management of best practice programs, research, and publications in
leadership and organization development. He is the coeditor or
editor of Linkage Inc.?s Best Practices in Leadership
Development Handbook from Pfeiffer and author of The Change
Champion?s Fieldguide.
David Ulrich is a professor at University of Michigan
Business School. He has been ranked by Business Week as the
number one management educator and has been listed in Forbes
as one of the "world's top five" business coaches. He is the author
of numerous articles and book chapters and of Organizational
Capability from Jossey-Bass, and he is the coauthor of Why
the Bottom Line ISN'T!  from Wiley.


Marshall Goldsmith is a founding director of The Alliance
for Strategic Leadership, a consulting organization that includes
over 100 top professionals in the field of leadership development.
He is the author or editor of fourteen books
including Coaching for Leadership and Linkage
Inc.?s Best Practices in Leadership Development Handbook
from Pfeiffer and The Leader of the Future from
Jossey-Bass. 

Reviews

"The editors did a great job finding, structuring, and presenting an excellent array of case studies. Their collection is guaranteed to teach those new to the field, as well as those ?who?ve been around the block." --Beverly Kaye, CEO and founder, Career Systems International, author, Up Is Not the Only Way, and coauthor, Love ?Em or Lose ?Em "The definitive how-to manual for implementing organization change based on some of the best ideas out there in a variety of industries." --Susan B. Frampton, president, Planetree "I?ve been waiting for this book. It?s the single best guide to best practices of leadership development." --Warren Bennis, Distinguished Professor of Management, University of Southern California, and author, On Becoming a Leader and Geeks and Geezers "Finally, the organization?s bottom line and the individual?s well being . . .now that?s new and important for the new economy. Open this Best Practices book to any page and you can start implementing the practical and caring approaches, getting results while staying balanced." --Dan Bishop, executive director, HeartMuseum.org "As a professional and graduate student (EMBA, 2004), I found the cases in the book to be very useful in relating theoretical concepts to the real world. Anyone interested in furthering a company?s success should read this book!" --Kishen Kavikondala, Tower Automotive "This book is a virtual encyclopedia of practical case studies, tools, and insights on how top companies achieve lasting results-driven leadership development and organizational change. It?s well organized for quick reference and also well researched for in-depth study." --Donna B. McNamara, vice president, Global Education and Training, Colgate-Palmolive Company