Table of Contents

Part One: The Change Drivers; 1. What is change management? 2. Choosing the right changes; 3. Changing cultures; 4. Changing the paradigm; 5. Change in three dimensions; 6. The benefit of a major crisis; 7. The price of avoiding the culture of change; 8. Preparing for the journey; Part Two: Planning And Launching Your Change Programme; 9. The timing of change management; 10. Creating a crystal clear vision; 11. Planning ahead of the change curve; 12. Being blind to the past; 13. Bite size change management; 14. Changing when things are going well; 15. Keeping in touch with customer expectations; 16. Change due to competition; 17. When whole companies face change; 18. Risk analysis and management; 19. Leading and managing the process; 20. When to use change consultants; 21. Return on investment (money); 22. Return on investment (people)

About the Author

Gwen Ventris is one of Britain s most accomplished change management consultants and practitioners.