Phillip B. Crosby has had 39 years of hands-on experience as a
quality management professional and an executive. While with Martin
Marietta he created the concept of ZZeroDefects. During 14 years as
Vice-President of the ITT Corporation he was responsible for
quality worldwide in 87 divisions. In 1979 he founded Phillip
Crosby Associates, Inc. (PCA), which became the world's largest
quality management consulting firm. Each year 20,000 executives and
managers attaend the Quality College of PCA.
In 1991 he retired from PCA and now serves as Chairman of Career
IV, Inc., in Maitland, Florida, spending his time working with
those who would become executives, and speaking to groups.
His other books include Quality is Free, Running Things, The
Eternally Successful Organization, Let's Talk Quality, Leadeing,
and The Art of Getiing Your Own Sweet Way.
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