Table of Contents

Section 1: Foundational Concepts. Section 2: Tools for Big-Picture Thinking. Section 3: Tools for Strategic Thinking. Section 4: Tools for Designing Productive Processes and Organizations. Section 5: Tools for Leading Change. Section 6: Tools for Critical Thinking and Innovation. Section 7: Tools for Problem Solving, Decision Making, and Quality. Section 8: Tools for Communication. Section 9: Tools for Leading and Influencing Others. Section 10: Tools for Leading Teams and Groups. Section 11: Tools for Leading Meetings. Section 12: Tools for Leading Relationships. Section 13: Tools for Leading Performance. Section 14: Tools for Learning. Section 15: Tools for Taking Care of Yourself.

About the Author

Murray Hiebert (Calgary, Canada; www.consultskills.com) has over twenty years experience as an international consultant. He also manages an internationally successful workshop, for professional experts Consulting Skills for Professionals.

Bruce Klatt (Calgary, Canada; www.murphyklatt.com) is a senior partner in Murphy Klatt Consulting, Inc. specializing in accountability and alignment, strategic alliancing and organizational effectiveness.