Table of Contents

Preface.

Acknowledgments.

Introduction.

I. OVERVIEW OF OPEN SOURCE.

1. The Source of Open Source.

    Executive Summary.

    What Is Open Source?

    Who Creates Open Source?

    Who Uses Open Source?

    Where Do I Get Open Source Software?

    When and How Do I Use Open Source?

2. Open Source Business Models.

    Executive Summary.

    Early Open Source Business Models: By Enthusiasts for Enthusiasts.

    The Next Model: Installation, Technical Support, and Consulting.

    The New Models: Open Source as a Competitive Advantage.

    Business Models: The Bottom Line.

3. Open Source Risks.

    Executive Summary.

    Licensing Risk.

    Security and Quality Risk.

    Premature Commitment Risk.

    Unchanging Process Risk.

II. SELECTING, ASSESSING, AND EVALUATING OPEN SOURCE SOFTWARE.

4. The Open Source Maturity Model.

    Executive Summary.

    The Challenge of the Whole Product.

    What Is Product Maturity?

    Why Is Maturity Important?

    How Does Maturity Impact Open Source?

    The OSMM: An Overview.

    The Purpose of the OSMM.

    The OSMM Template.

    JBoss: A Real-World OSMM Assessment.

    How to Use the OSMM.

    Recommended OSMM Scores.

5. The Open Source Product.

    Executive Summary.

    Assessing Product Maturity: The Process.

    Defining Organizational Requirements.

    Locating Resources.

    Assessing the Functionality of the Product.

    Assessing Product Longevity.

    Assessing Product Quality.

    Assessing the Product Team.

    Assigning a Product Maturity Score.

    Assessing JBoss: Product Maturity.

6. Open Source Technical Support.

    Executive Summary.

    The Two Types of Technical Support.

    Doesn’t Source Availability Mean Technical Support Doesn’t Matter?

    Defining Technical Support Requirements.

    Locating Resources.

    Community Support.

    Paid Support.

    Self-Support.

    Assessing Technical Support Maturity.

    Assigning a Technical Support Maturity Score.

    Assessing JBoss: Technical Support.

7. Open Source Documentation.

    Executive Summary.

    Defining Documentation Requirements.

    Locating Resources.

    Assessing Documentation Maturity.

    Assigning a Documentation Maturity Score.

    Assessing JBoss: Documentation.

8. Open Source Training.

    Executive Summary.

    Defining Training Requirements.

    Locating Resources.

    Assessing Training Maturity.

    Assigning a Training Maturity Score.

    Assessing JBoss: Training.

9. Open Source Integration with Other Products.

    Executive Summary.

    Integration: The Hidden Achilles Heel.

    New Standards in Integration.

    Defining Integration Requirements.

    Locating Resources.

    Assessing Source Integration Maturity.

    Assigning an Integration Maturity Score.

    Assessing JBoss: Integration.

10. Open Source Professional Services.

    Executive Summary.

    Open Source Professional Services Overview.

    Defining Professional Services Requirements.

    Locating Resources.

    Assessing Professional Services Maturity.

    Assigning a Professional Services Maturity Score.

    Assessing JBoss: Professional Services.

11. JBoss Open Source Maturity Model Assessment.

    Executive Summary.

    Review of the JBoss OSMM Assessment.

    JBoss Software.

    JBoss Technical Support.

    JBoss Documentation.

    JBoss Training.

    JBoss Integration with Other Products.

    JBoss Professional Services.

    Assessing the JBoss OSMM Score.

    Comments on the OSMM Process.

Conclusion.

Bibliography.

Index.

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About the Author

Bernard Golden is Chief Executive Officer of Navica, a consulting firm offering open source strategy, implementation, and training services. He has more than twenty years’ IT experience, including high-level positions in software organizations, consulting companies, and venture-capital firms. Golden frequently speaks and writes on open source technology.