Table of Contents

Reengineering, Paul Bozzo; leadership imperatives, Joni Condit; teams, Paul Bozzo; evaluations, Paul Bozzo; cost analysis in the laboratory, Neil Lautaret and Paul Bozzo; appropriate utilization, Paul Bozzo; clinical laboratory automation, Rodney S. Markin; point of care testing, Annette M. Fernandez et al; integrated delivery system, informatics and the laboratory - managing patient service and clinical quality in a complex and evolving health care environment, C. Martin Harris; conclusion, Paul Bozzo.