Table of Contents

Acknowledgements
Introduction
Unit 1 Investigating business
Chapter 1 Aims and objectives of businesses
Chapter 2 Business ownership
Chapter 3 Business location
Chapter 4 Business activity
Chapter 5 Functional areas within business
Chapter 6 Business communications
Chapter 7 External influences on business
Portfolio evidence for Unit 1

Unit 2 People and business
Chapter 8 Stakeholders
Chapter 9 Investigating job roles
Chapter 10 Working arrangements
Chapter 11 Rights of employers and employees
Chapter 12 Resolving disagreements
Chapter 13 Recruitment
Chapter 14 Personal job applications
Chapter 15 Staff development and training
Chapter 16 Customer service
Portfolio evidence for Unit 2

Unit 3 Business finance
Chapter 17 Investigating the flow of financial documents used to make a business purchase
Chapter 18 Investigating methods of making and receiving payments
Chapter 19 Covering the costs of a new product or service
Chapter 20 Using cash-flow forecast
Chapter 21 Using a budget
Chapter 22 Calculating the break-even point
Chapter 23 Calculating the profit or loss of a business
Chapter 24 Understanding a balance sheet
Chapter 25 The importance of business accounts
Chapter 26 Sources of business finance
Chapter 27 Financial planning

The external test for Unit 3
Appendix 1: Getting the most out of work experience
Appendix 2: Photocopiable documents for use with activities in Unit 3, Chapter 17
Index

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