Introduction.
Assessment Test.
Chapter 1. Identifying Personal Computer Components.
Chapter 2. Effectively Working with Personal Computer Components.
Chapter 3. Understanding Laptops and Portable Devices.
Chapter 4. Understanding Operating Systems.
Chapter 5. Understanding Basics of Installing, Configuring, Optimizing, and Upgrading Operating Systems.
Chapter 6. Identifying Operating System Troubleshooting and Diagnostic Procedures.
Chapter 7. Understanding the Basics of Printers and Scanners.
Chapter 8. Networking Fundamentals.
Chapter 9. Understanding Network Security Fundamentals.
Chapter 10. Identifying Safety and Environmental Issues.
Chapter 11. Understanding Professionalism and Communication.
Chapter 12. Working with Personal Computer Components.
Chapter 13. Working with Laptops and Portable Devices.
Chapter 14. Installing, Configuring, Optimizing, and Upgrading Operating Systems.
Chapter 15. Installing, Configuring, Optimizing, and Upgrading Printers and Scanners.
Chapter 16. Installing, Configuring, Optimizing, and Upgrading Network Systems.
Chapter 17. Installing, Configuring, Upgrading, and Optimizing Security Systems.
Glossary.
Index.
Quentin Docter, A+, MCSE, CNE, CCNA, SCSA, is an IT consultant and author. He has written or coauthored several books for Sybex, including MCSE: Windows 2000 Network Infrastructure Design Study Guide.
Emmett Dulaney, A+, MCSE, has written over 30 books on Windows, Security, IT project management, and UNIX, and is the certification columnist for Redmond Magazine and CramSession.com.
Toby Skandier, A+, is a technical education developer for Sprint Corporation. He has coauthored numerous books, including the bestselling CompTIA Network+ Study Guide.
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