Table of Contents

PART I: INDUSTRIAL ENGINEERING FUNCTION AND SKILLS. Full Potential Utilization of Industrial and Systems Engineering in Organizations (D. Sink, et al.). Enterprise Concept: Business Modeling Analysis and Design (F. Marrs & B. Mundt). PART II: TECHNOLOGY. A: Information Technology. Tools for Building Information Systems (R. Barker, et al.). Decision Support Systems (A. Sage). Automation Technology (C.-Y. Huang & S. Nof). Computer Integrated Technologies and Knowledge Management (F.-L. Krause, et al.). Computer Networking (L. Balint & T. Maray). Electronic Commerce (S.-Y. Choi & A. Whinston). Enterprise Modeling (A.-W. Scheer, et al.). B: Manufacturing and Production Systems. The Factory of the Future: New Structures and Methods to Enable Transformable Production (H.-J. Warnecke, et al.). Enterprise Resource Planning Systems in Manufacturing (M. Algeo & E. Barkmeyer). Automation and Robotics (R. Schraft, et al.). Assembly Process (K. Feldmann). Manufacturing Process Planning and Design (T.-C. Chang & Y.-S. Lee). Computer Integrated Manufacturing (W. Cheng, et al.). Clean Manufacturing (J. Stuart). Just-in-Time, Lean Production, and Complementary Paradigms (T. Enkawa & S. Schvaneveldt). Near-Net-Shape Processes (R. Neugebauer & K. Herfurth). Environmental Engineering: Regulation and Compliance, (R. Jacko & T. LaBreche). Collaborative Manufacturing (J. Ceroni & S. Nof). C: Service Systems. Service Industry Systems and Service Quality (M. Wetzels & K. de Ruyter). Assessment and Design of Service Systems (M. Haischer, et al.). Customer Service and Service Quality (R. Feinberg). Pricing and Sales Promotion (K. Monroe). Mass Customization (M. Tseng & J. Jiao). Client/Server Technology (O. Hashida & H. Sakata). Industrial Engineering Applications in Health Care Systems (S. Kachhal). Industrial Engineering Applications in Financial Asset Management (R. Lamm). Industrial Engineering Applications in Retailing (R. Feinberg & T. Christiansen). Industrial Engineering Applications in Transportation (C. Malandraki, et al.). Industrial Engineering Applications in Hotels and Restaurants (D. Nelson). PART III: PERFORMANCE IMPROVEMENT MANAGEMENT. A: Organization and Work Design. Leadership, Motivation, and Strategic Human Resource Management (T. Dvir & Y. Berson). Job and Team Design (G. Medsker & M. Campion). Job Evaluation in Organizations (J. Hannon, et al.). Selection, Training, and Development of Personnel (R. Swezey & R. Pearlstein). Aligning Technological and Organizational Change (A. Majchrzak & N. Meshkati). Teams and Team Management and Leadership (F. Sainfort, et al.). Performance Management (M. Finegan & D. Smith). B: Human Factors and Ergonomics. Cognitive Tasks (N. Marmaras & T. Kontogiannis). Physical Tasks: Analysis, Design, and Operation (W. Karwowski & D. Rodrick). Ergonomics in Digital Environments (U. Raschke, et al.). Human Factors Audit (C. Drury). Design for Occupational Health and Safety (M. Smith, et al.). Human--Computer Interaction (K. Stanney, et al.). PART IV: MANAGEMENT, PLANNING, DESIGN, AND CONTROL. A: Project Management. Project Management Cycle: Process Used to Manage Projects (Steps to Go Through) (A. Shtub). Computer-Aided Project Management (C. Belack). Work Breakdown Structure (B. Golany & A. Shtub). B: Product Planning. Planning and Integration of Product Development (H.-J. Bullinger, et al.). Human-Centered Product Planning and Design (W. Rouse). Design for Manufacturing (C. Liu & X. Yang). Managing Professional Services Projects (B. Mundt & F. Smith). C: Manpower Resource Planning. Methods Engineering (S. Konz). Time Standards (S. Konz). Work Measurement: Principles and Techniques (A. Matias). D: Systems and Facilities Design. Facilities Size, Location, and Layout (J. Tompkins). Material-Handling Systems (Y. Bozer). Storage and Warehousing (J. Smith). Plant and Facilities Engineering with Waste and Energy Management (J. Ross). Maintenance Management and Control (R. Peters). E: Planning and Control. Queuing Models of Manufacturing and Service Systems (J. Buzacott & J. Shanthikumar). Production-Inventory Systems (D. Yao). Process and Design and Reengineering (J. Taylor, et al.). Scheduling and Dispatching (M. Pinedo & S. Seshadri). Personnel Scheduling (R. Burns). Monitoring and Controlling Operations (A. Jones, et al.). F: Quality. Total Quality Leadership (J. Edosomwan). Quality Tools for Learning and Improvement (L. Provost). Understanding Variation (L. Provost). Statistical Process Control (J. English & T. Collins). Measurement Assurance (S. Chandrasekar). Human Factors and Automation in Test and Inspection (C. Drury). Reliability and Maintainability (K. Kapur). Service Quality (L. DuPont). Standardization, Certification, and Stretch Criteria (H. Wadsworth). Design and Process Platform Characterization Methodology (R. Parvez & D. Fusaro). G: Supply Chain Management and Logistics. Logistics Systems Modeling (D. Simchi-Levi & E. Simchi-Levi). Demand Forecasting and Planning (A. Iyer). Advanced Planning and Scheduling for Manufacturing (K. Musselman & R. Uzsoy). Transportation Management and Shipment Planning (J. Fischer). Restructuring a Warehouse Network: Strategies and Models (H. Min & E. Melachrinoudis). Warehouse Management (G. Sharp). Supply Chain Planning and Management (D. Lambert & E. Siecienski). PART V: METHODS FOR DECISION MAKING. A: Probabilistic Models and Statistics. Stochastic Modeling (C. O'Cinneide). Decision-Making Models (M. Lehto). Design of Experiments (H. Wang & C.-P. Chang). Statistical Inference and Hypothesis Testing (D. Phillips & A. Garcia-Diaz). Regression and Correlation (R. Parvez & D. Fusaro). B: Economic Evaluation. Product Cost Analysis and Estimating (P. Ostwald). Activity-Based Management in Manufacturing (K. Smith). Discounted Cash Flow Methods (R. Lutz). Economic Risk Analysis (G. Fleischer). Inflation and Price Change in Economic Analysis (J. Hartman). C: Computer Simulation. Modeling Human Performance in Complex Systems (K. Laughery, et al.). Simulation Packages (A. Nisanci & R. Schwab). Statistical Analysis of Simulation Results (B. Nelson). Virtual Reality for Industrial Engineering: Applications for Immersive Virtual Environments (H.-J. Bullinger, et al.). D: Optimization. Linear Optimization (A. Ravindran & R. Marsten). Nonlinear Optimization (T. Cavalier). Network Optimization (R. Wong). Discrete Optimization (R. Rardin). Multicriteria Optimization (P. Yu, et al.). Stochastic Optimization (A. Kleywegt & A. Shapiro). Author Index. Subject Index.