Table of Contents

Preface. Acknowledgments. PART I: GETTING STARTED. 1. Creating a Seminar Business. 2. Working with Adult Audiences. 3. Recognizing Trainees' Levels of Behavior. 4. The Personality Parade: Training All Different Types of People. 5. The Pace Race: How to Train Groups with Diverse Needs. 6. Anatomy of an 8:00 A.M. Start: Finalizing On--Site Preparations. PART II: DELIVERY: THE ART OF MAKING GREAT PRESENTATIONS. 7. The Secret of Success: Selling Your Presentation. 8. Twenty--Five Tips on Maintaining Interest. 9. The Art of Effective Questioning: Getting Trainees Involved. 10. Using Visual Aids. 11. Technology and Training. 12. Giving Feedback and Coaching. 13. Tricks of the Trade. PART III: IMPROVING THE TRAINING PROCESS. 14. Inside the Mind of a Trainer: How to Present Your Best Self. 15. The Value of Good Training: Hiring Effective Trainers. 16. Avoiding the Training Trap: Problems with Relevance and Respect. 17. Developing a Training Staff. 18. Evaluation and Support. 19. Adventures in Cross--Training. Epilogue: What's Next? Index.

About the Author

ROBERT L. JOLLES is President of Jolles Associates, Inc., an independent training consulting firm, and a training consultant for more than 100 Fortune 500 companies, more than fifty financial institutions, a dozen universities, and powerhouse corporations like Disney, Nortel, Toyota, and Xerox Corporation. He is also the author of Customer Centered Selling and The Way of the Road Warrior.

Reviews

"...so many useful tips...If youa re thinking of even making some spare cash from giving workshops, this onea s for you." (Writing Magazine, March 2009)