Table of Contents

1. Introduction: the social and interactional dimensions of human-computer interfaces Peter Thomas; 2. Ethnography and human-computer interaction Geoff Cooper, Christine Hine, Janet Rachel and Steve Woolgar; 3. Towards foundational analysis in human-computer interaction James M. Nyce and Jonas Löwgren; 4. Representing the user: notes on the disciplinary rhetoric of human-computer interaction Geoff Cooper and John Bowers; 5. Conceptions of the user in computer systems design Philip E. Agre; 6. On simulacrums of conversation: towards a clarification of the relevance of conversational analysis for human-computer interaction Graham Button and Wes Sharrock; 7. Wizards of social control Robin Wooffitt and Catriona MacDermid; 8. Sociology, CSCW and working with customers Dave Randall and John Hughes; 9. Expert systems versus systems for experts: computer-aided dispatch as a support system in real world environments Jack Whalen; 10. Conversational analysis and human-computer interaction design Sarah Douglas; 11. Designing multimedia tools for social and interactional data collection and analysis Beverly L. Harrison; 12. Social interaction in the use and design of a workstation: two contexts of interaction Deborah Lawrence, Michael E. Atwood, Shelly Dews and Thea Turner.

Promotional Information

This volume analyzes the social implications of computer interfaces.

Reviews

'This book is a very welcome addition to the HCI literature ... a very valuable book which ought to be read by workers (industrial as well as academic) in the field.' Dr. Ian A. Craig, Robotica