Table of Contents

Issues management; outside-in thinking; issues management defined; planning an issues management programme; an issue ignored is a crisis ensured; implementing an issues management programme; so it hits the fan - now what?; perception is the reality; the media in crisis situations; the legal perspective; planning for the unexpected; crisis communications management.

About the Author

Michael Regester and Judy Larkin draw on 30 years of experience advising corporations on what to do in anticipation of potential risk issues and how to cope in crisis situations. They are the founders of London-based reputation management consultancy Regester Larkin. Larkin and Michale Regester draw on 30 years of experience in communications and in advising corporations on potential risk issues and how to cope with crisis situations.