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Comprehensive coverage of the most widely used coaching models and tools, from the GROW model to neuroscience. Includes forewords by Sir Richard Branson and, the leading figure in the international coaching community, Sir John Whitmore. The new edition has been completely restructured and revised to create a more effective resource for leaders seeking to make real change in their organization.

Table of Contents

• Section - ONE: The fundamentals of performance coaching;
• • Chapter - 01: What is coaching?;
  • Chapter - 02: The differences between coaching, therapy, counselling, mentoring and consultancy;
  • Chapter - 03: The directive–non-directive continuum;
  • Chapter - 04: Self-limiting beliefs;
  • Chapter - 05: Coaching and neuroscience;
• Section - TWO: Creating a coaching culture in organizations;
• • Chapter - 06: The meaning of a coaching culture;
  • Chapter - 07: Ten steps to creating a coaching culture;
  • Chapter - 08: Coaching in the workplace;
  • Chapter - 09: Coach training in the workplace;
  • Chapter - 10: Coaching in leadership;
  • Chapter - 11: Cross-cultural coaching;
  • Chapter - 12: Coaching in schools;
  • Chapter - 13: Coaching for Crisis at Christmas;
  • Chapter - 14: Corporate social responsibility and shared value: bringing business and society back together;
  • Chapter - 15: Bullying in the workplace;
  • Chapter - 16: Resilience in leadership;
  • Chapter - 17: Coaching supervision: a workplace perspective;
  • Chapter - 18: ROI: Measuring the return on investment in coaching;
• Section - THREE: Skills for coaches and managers;
• • Chapter - 19: Listening;
  • Chapter - 20: Reflecting, summarizing and clarifying;
  • Chapter - 21: Questioning;
  • Chapter - 22: Permission protocol;
  • Chapter - 23: The GROW coaching model;
  • Chapter - 24: The EXACT model: a coaching approach to goal setting;
  • Chapter - 25: Coaching feedback;
  • Chapter - 26: The structure of coaching;
  • Chapter - 27: Setting and reviewing actions;
• Section - FOUR: Tools of the trade: continuing professional development;
• • Chapter - 28: David Grove’s Clean Language;
  • Chapter - 29: David Grove’s Emergent Knowledge;
  • Chapter - 30: Transpersonal Coaching;
  • Chapter - 31: An introduction to neuro-linguistic programming;
  • Chapter - 32: Systemic Coaching;
  • Chapter - 33: Transactional Analysis and the OK Corral;
  • Chapter - 34: 360-degree feedback;
  • Chapter - 35: The Reuven Bar-On Emotional Quotient inventory (BarOn EQ-i);
  • Chapter - 36: Thomas-Kilmann Conflict Mode Instrument;
  • Chapter - 37: Marshall Rosenberg’s ‘Non-Violent Communication’;
  • Chapter - 38: Situational Leadership;
  • Chapter - 39: Kouzes and Posner: The Leadership Challenge;
  • Chapter - 40: Cultural Transformation Tools;
  • Chapter - 41: The Inner Game;
  • Chapter - 42: Nancy Kline’s Thinking Environment;
  • Chapter - 43: Appreciative Inquiry;
  • Chapter - 44: Mindfulness;
  • Chapter - 45: Elizabeth Kubler Ross’s Change Curve six stage model;
  • Chapter - 46: Bruce Tuckman’s ‘forming, storming, norming and performing’ team development model;
  • Chapter - 47: The Myers-Briggs Type Indicator (MBTI®);
  • Chapter - 48: The Enneagram;
  • Chapter - 49: Kolb’s learning styles;
  • Chapter - 50: DISC;
  • Chapter - 51: Johari Window;
  • Chapter - 52: More team role models

About the Author

International speaker, writer and broadcaster Carol Wilson worked at board level with Sir Richard Branson during the early years of Virgin and was the first woman to found her own chart topping record label (Dindisc). Carol is now Managing Director of Performance Coach Training, sits on the Global Advisory Panel to the Association for Coaching, is a Trustee to charity The Ministry of Entrepreneurship and a Fellow of The Professional Speaking Association. Carol designs and, through her team of international trainers, delivers, coaching and leadership programmes all over the world to corporations and public sector organisations.

Reviews

"Praise for previous edition: The best coaching starter kit I have come across to date."
*Sir John Whitmore, Executive Chairman of Performance Consultants International*

"An invaluable point of reference for anyone seeking a clearer understanding of coaching and its associated benefits."
*Magazine, Coaching at Work*

"A practical, accurate and thorough guide for anyone involved in coaching."
*Katherine Tulpa, Chair and Co-founder, Association for Coaching*