Preface xi
The Author xv
What Goes on in the Shadows
1 What is the Shadow Side? The Covert, Undiscussed, and Undiscussable Things That Drive Your Organization 3
2 Getting Attuned to the Shadows 17
Mining Value from the Shadow Side
3 Uncovering the Economics of the Shadow side 43
4 Becoming an Effective Behind-the-Scenes Manager 55
Revealing Your Organization’s Hidden Culture
5 “The Way We Do Things Here”: A Primer of Beliefs, Values, and Norms 75
6 Making the Culture Serve Your Business 96
Managing the Shadow Side of People
7 Personal Styles: The Good, the Bad, the Ugly, and the Ambiguous 127
8 working with Personal Styles and Promoting Productive Relationships 138
9 In-Groups, Out-Groups, Cliques, and Clubs: Finding Value in Your Organization’s Social Realities 164
Positive Political Skills at Work
10 Turf, Power, Agendas, and Resources: The Anatomy of Organizational Politics 195
11 How to Practice Positive Politics 212
Bringing It all Together
12 Making the Hidden Organization Serve the Business 233
13 Epilogue: Making Chaos Your Friend 256
References 267
Index 271
GERARD EGAN is professor of organization studies and psychology at Loyola University of Chicago. He consults to a variety of organizations worldwide including The World Bank, British Airways, and Amoco Corporation and is the author of numerous books, including the best-selling The Skilled Helper (4th edition, 1990).
"Gerry Egan's focus on the shadow side of any
organization--theinformal, implicit beliefs and practices that
really distinguishone organization from anotheris a valuable
insight for anyone whois serious about fundamental change." --Liam
Strong, CEO, Sears,PLC
"This comprehensive work puts in perspective the tremAndouseconomic
benefit that managers can add to their organizations bynot only
recognizing the effect of the shadow side, but managing itwell.
Egan addresses these subjects in a clear, comprehensive,
andcommon-sense manner." --William D. Ford, president, Amoco
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