Table of Contents

Foreword xi

Preface xv

About the Author xxiii

1 Setting the Stage: The Transformation 1

2 Profile of Online Students 13

3 Supporting Online Students with Disabilities 38

4 Putting Services Online 63

5 Administrative Suite 83

6 Academic Services Suite 102

7 Personal Services Suite 129

8 Communications Suite 153

9 Planning and Implementation 178

10 Evaluation 199

Final Thoughts 228

References 230

Index 245

About the Author

Anita Crawley, an online instructor and course developer for UCLA Extension and the Illinois Online Network, previously held counseling and faculty and administrative positions in student affairs and distance learning programs. She is recognized for her pioneering work in the field of supporting online students.