About the Author

ROBERT F. SMALLWOOD is a Partner and Executive Director of the E-Records Institute at IMERGE Consulting. One of the world's most respected authorities on e-records and document management, he has published more research reports on e-records, e-documents, and e-mail security issues over the past five years than any other person or organization. His research and consulting clients include Johnson & Johnson, IBM, Apple, MillerCoors, Ricoh Americas Corporation, South Carolina Retirement Systems, Dallas Independent School District, U.S. FDA, National Archives and Records Administration, Transportation Safety Board of Canada, Canadian Parliament, Supreme Court of Canada, Canada Mortgage and Housing Corporation, and National Archives of Australia, among others.