Preface vii

1 Introduction to Information Systems 1

2 Organizational Strategy, Competitive Advantage, and Information Systems 33

3 Data and Knowledge Management 56

4 Telecommunications and Networking 91

5 Business Analytics 127

6 Ethics and Privacy 155

7 Information Security 176

8 Social Computing 209

9 E-Business and E-Commerce 244

10 Wireless, Mobile Computing, and Mobile Commerce 274

11 Information Systems within the Organization 306

12 Customer Relationship Management 331

13 Supply Chain Management 352

14 Acquiring Information Systems and Applications 370

Plugit 1 Business Processes and Business Process Management 398

Plugit 2 Hardware and Software 411

Plugit 3 Fundamentals of Relational Database Operations 431

Plugit 4 Cloud Computing 441

Plugit 5 Artificial Intelligence 464

Plugit 6 Project Management 477

Plugit 7 Protecting Your Information Assets 488

Index 507