Table of Contents

List of Tables and Figures

Preface

1. Introduction
Contributions from Various Disciplines
Organizational Conflict
Summary

2. Nature of Conflict
Defining Conflict
Threshold of Conflict
Conflict and Competition
Classifying Conflict
Styles of Handling Interpersonal Conflict
Summary

3. Organizational Learning and Effectiveness
Defining Organizational Learning
Types of Learning
Organizational Effectiveness
Characteristics of the Old Paradigm
Conflict Management in the New Paradigm
Summary

4. Conflict Management Design
Nature of Conflict Management
Contingency Approach
Conflict Management Process
Major Research Challenges
Summary

5. Intrapersonal Conflict
Types of Intrapersonal Conflict
Role
Role Conflict
Role Ambiguity
A Model of Role Conflict and Ambiguity
Consequences of Role Conflict
Managing Intrapersonal Conflict
Summary

6. Interpersonal Conflict
Prisoner's Dilemma
A Model of Conflict
Consequences of Interpersonal Conflict
Negotiation
Managing Interpersonal Conflict
Summary

7. Intragroup Conflict
Types of Groups
Effects of Intragroup Conflict
Managing Intragroup Conflict
Summary

8. Intergroup Conflict
Dynamics of Intergroup Conflict
Effects of Intergroup Conflict
Managing Intergroup Conflict
Intervention
Summary

9. Ethics and Morality
Ethics and Morality Defined
Behavioral Perspectives for Conflict Management
Ethical Evaluation of Conflict Management
Ethics and Leadership Structure
Four Methods of Discourse
Practical Methods and Conflict Management Styles
Stages of Moral Development
Conclusions
Summary

10. The Measurement of Conflict
Development of the ROCI–I
Development of the ROCI–II
Uses of the Inventories
Summary

11. Epilogue
A Design for Managing Conflict
Ethics of Managing Conflict
Measurement of Conflict

Appendix A: Cases
Case 1. Allen Manufacturing Corporation
Case 2. New Employee at the Credit Union
Case 3. Minnis Service
Case 4. The Hormel Strike at Austin, Minnesota
Appendix B: Exercises
Exercise 1. Contract Building
Exercise 2. Technique of Role Analysis
Exercise 3. Job Design
Exercise 4. Transactional Analysis
Exercise 5. Managing Interpersonal Conflict
Exercise 6. Team Building
Exercise 7. Intergroup Problem Solving
Exercise 8. Organizational Mirroring
Exercise 9. Analysis of Task Interdependence

References
Author Index

Subject Index

About the Author

M. Afzalur Rahim

Reviews

-I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field.- --The International Journal of Conflict Management -Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended- --G.E. Kaupins, Choice -Many books on negotiation and conflict resolution suffer because they do not link the topic to the broader literature on organizational behavior. In contrast, Rahim's book does a nice job of linking conflict to other important organizational activities such as organizational learning, leadership, and organizational effectiveness. The book has value to researchers and practioners alike.- --Donald E. Conlon, Eli Broad Professor of Management, Michigan State University

"I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field." --The International Journal of Conflict Management "Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended" --G.E. Kaupins, Choice "Many books on negotiation and conflict resolution suffer because they do not link the topic to the broader literature on organizational behavior. In contrast, Rahim's book does a nice job of linking conflict to other important organizational activities such as organizational learning, leadership, and organizational effectiveness. The book has value to researchers and practioners alike." --Donald E. Conlon, Eli Broad Professor of Management, Michigan State University

"I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field." --The International Journal of Conflict Management "Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended" --G.E. Kaupins, Choice "Many books on negotiation and conflict resolution suffer because they do not link the topic to the broader literature on organizational behavior. In contrast, Rahim's book does a nice job of linking conflict to other important organizational activities such as organizational learning, leadership, and organizational effectiveness. The book has value to researchers and practioners alike." --Donald E. Conlon, Eli Broad Professor of Management, Michigan State University

..".I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field." --The International Journal of Conflict Management ..".Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended" --G.E. Kaupins, Choice

."..I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field." --The International Journal of Conflict Management ."..Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended" --G.E. Kaupins, Choice