Table of Contents

Preface
Acknowledgments
Chapter 1: Introduction
Part I: Emerging Trends in Business
Part I Case: The FBI′s Virtual Case File
Chapter 2 Data, Information, and Knowledge Flow in Business Processes
Chapter 3: Return on Investment in Technology
Part II: Understanding Business Processes
Part II Case: DoD′s Software Procurement From CSC
Chapter 4: The Past, Present, and Future of Business Process Redesign
Chapter 5: Business Process Modeling Approaches and Diagrams
Part III: Changing Business Processes
Part III Case: IBM Global Financing′s Credit Issuance Process
Chapter 6: Selecting a Target for Successful Businesss Process Redesign
Chapter 7: Representing Information and Knowledge in Business Processes
Chapter 8: Redesigning Business Processes
Part IV: Technology-Based Business Process Implementation
Part IV Case: Investars, Inc.′s Outsourcing of Programming to Belarus
Chapter 9: Using IT to Enable New Process Designs
Chapter 10: Redesigning Little Italy Restaurants
Part V: Advanced Technology Issues
Part V Case: Denver International Airport’s Baggage Handling System
Chapter 11: Database Design Concepts and Issues
Chapter 12: Object-Oriented Design Concepts and Issues
Chapter 13: Business Process Automation With ASP
Chapter 14: Conclusion
Appendix A: Complete ASP Code Examples
Appendix B: Answers to Review Questions
Bibliography
Index
About the Author

About the Author

Ned Kock (Nereu Florencio Kock Jr.) is Associate Professor and Chairperson of the Department of MIS and Decision Science at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.Sc.), and management information systems (Ph.D.). Ned has authored several books, and published in a number of journals including Communications of the ACM; Decision Support Systems; IEEE Transactions on: Education, Engineering Management, and Professional Communication; Information & Management; Information Systems Journal, Information Technology & People; Journal of Organizational Computing and Electronic Commerce; Journal of Systems and Information Technology; MIS Quarterly; and Organization Science. He is the Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include action research, ethical and legal issues in technology research and management, e-collaboration, and business process improvement.