Table of Contents

Acknowledgments Introduction 1. What Do We Talk about When We Talk about Knowledge 2. The Promise and Challenge of Knowledge Management 3. Knowledge Generation 4. Knowledge Codification and Coordination 5. Knowledge Transfer 6. Knowledge Roles: The Chief Knowledge Officer and Beyond 7. Technologies for Knowledge Management 8 Knowledge Management Projects in Practice 9. The Pragmatics of Knowledge Management Notes Index About the Authors

About the Author

Thomas H. Davenport is a Professor of Information Management at Boston University and Director, Institute for Strategic Change at Andersen Consulting. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

Reviews

Having consulted more than 30 companies involved in KM initiatives, the authors pack their book with information on successful projects and cover issues ranging from corporate culture and employee behavior, to the role of information technology in KM and how to measure a project's success. A practical and thorough approach makes this one of the best books for readers new to the topic. Copyright 1999 Cahners Business Information.