Help Desk - Ordering & Shipping
Can I pick up my order?All orders placed through Fishpond are for delivery only. Fishpond doesn't operate a physical retail store and we are unable to accept customer pick-ups from our warehouse.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.