Australia's Biggest Online Bookstore

Help Desk

Ordering

• How do I place an order with Fishpond.com.au?
  
• What payment methods can I use?
  
• Can you send me a tax invoice?
  
• Is it safe to give out my credit card details online?
  
• When will my credit card be charged?
  
• Can I obtain a credit account and use a purchase order to shop?
  
• Do you have a product in stock?
  
• Why doesn't Fishpond.com.au charge GST?
  
• How do I change the quantity of an item in my shopping cart?
  
• How do I delete an item from my shopping cart?
  
• What does 'Quantity Available' mean?
  
• I have a voucher code, how do I use it?
  
• If I send a gift, will they see the invoice?
  
• What do the different product statuses mean?
  

Shipping and Delivery

• What are your shipping rates?
  
• Can I use a PO Box for delivery?
  
• I received a shipped notification by email. When should I expect my order to arrive?
  

Pricing

• Can I have a discount if I order in bulk?
  
• Do you offer student discounts?
  
• Why does the same book have a different price?
  
• What is the PayPal payment method?
  
• What is Bubble's Rewards?
  
• What is your "Better than Amazon^TM" guarantee?
  

Products

• Can I order a book that says out of print?
  
• Can you give me more information about a product in your catalogue?
  
• I can't find the book that I am looking for in your catalogue.
  
• Can I send a gift voucher?
  
• I am an author/artist/publisher, how can I add information/images about my product?
  
• What does "Currently Unavailable New" mean?
  
• I am an author/publisher, how can I add my book to your site?
  

Returns

• Can I return an item I purchased on Fishpond.com.au?
  
• My book contains a mis-print, what should I do?
  
• My order was damaged in transit, can I return it for a replacement?
  

Cash Rewards

• Learn about Cash Rewards
  

Sell Yours

• Learn about Sell Yours
  
• How can I view/edit/delete my listings?
  
• How will I be paid when the product sells?
  

School & Library Accounts

• Who can apply for a School or Library Account?
  
• How does the Schools' Program Work?
  

Other Questions

• I am not receiving any emails from Fishpond.com.au.
  
• How do I log out from My Account?
  

My Account

• I forgot my password
  
• How can I change my password?
  
• How do I change my email address or my account name?
  
• Can I email Fishpond My Credit Card details?